| Ordering | |
| By World Wide Web: | Most Customers can order merchandise directly from our website by using our shopping cart and filling out the shipping and billing forms. Billing and shipping information are managed by a secure server. |
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| By Mail: |
Customers can also order by mail by using the shopping cart and filling out the shipping and billing forms.
Please select "Check" as method of payment. Print your order form or email confirmation and enclose with
your check. Your order will be processed once your check has cleared the bank.
Send orders to: |
| By Fax: | 1.978.745.4414 Fax line open 24 hours a day. |
| Inquiries are welcome, but please place orders through the web site to ensure that your billing and shipping information is protected by a secure connection. | |
| Please Note: | We request your phone information in order to contact you if there are questions about your order. Phone numbers are not shared. |
| Shipping | |
| Delivery: | We try to ship in-stock merchandise within 2 business days of receipt of the order. We use UPS ground for most shipments within the United States. Customers should allow 8-10 business days for deliveries depending upon distance and time of year. |
| Express Shipments: | We can arrange express shipments using UPS or other freight forwarders. Rates depend on type of service, weight of package, and delivery location. Call or email us at shop@salemwitchmuseum.com for delivery charges. |
| Deliveries Outside USA: | We currently do not ship outside of the USA. |
| Customer Service | |
| Returns and Exchanges: | If you are not completely satisfied with your purchase, please return it for an exchange or a refund of the merchandise price. For gift returns, the purchaser will be credited. When exchanging merchandise, please include the appropriate shipping and handling charge for your new order. Returns and exchanges can be arranged by calling Salem Witch Museum at 978.744.1692, or via e-mail at shop@salemwitchmuseum.com. Videos are non-refundable, but may be exchanged for the same title. |
| Queries: | If you should have any questions with ordering, you may call us during business hours (Monday – Friday, 10:00 a.m. to 4:00 p.m.) at 978.744.1692. You may also fax us at 978.745.4414. Fax line open 24 hours a day |
| Out of Stock Items: | SHIPPING AND DELIVERY All in-stock items are shipped within two business days of receipt of your order and will be delivered within 8-10 business days. We will let you know by e-mail if an item is temporarily out of stock. The full shipping and handling fee is charged with the first parcel shipped; backorders will be shipped at no extra charge. |
| Payment: | We accept Mastercard, VISA, Discover and money orders. All transactions are in U.S. dollars. Credit card information is processed on a secure server. |
| Sales Tax: | Orders delivered within Massachusetts are subject to a 5% sales tax on taxable items. |
| Privacy Policy | |
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To protect your privacy when visiting the Salem Witch Museum Store, we have adopted the following policies to safeguard any personal information:
The Salem Witch Museum considers the protection of your privacy and shopping experience as one of our principle commitments. When you place an order online with us, information is collected from you. The Salem Witch Museum DOES NOT sell, rent, or trade personally identifiable user information to any third parties. As a general policy, this personal information never leaves our hands. We will only disclose information with your personal permission or under special circumstances, for instance, if the law requires it. As a general policy, The Salem Witch Museum may access non-personal information (demographics, etc.) that we deem necessary to maintain and improve our service. The user statistics that we may access will not include any information that can identify you. We are committed to providing you with a safe and secure shopping experience. When you enter sensitive material such as your name, address, phone number, and credit card information, it is sent over the Internet in an encrypted format. We use the industry's standard, SSL (secure socket layer) encryption and your personal information is stored on our server in an encrypted format only as long as needed to fufill your order. | |
Washington Square, Salem, Massachusetts 01970 978.744.1692
01/05/2009 22:21 pm